Policies
Please cancel or reschedule appointments at least 48 hours in advance. You will be responsible for the full fee if cancellation is less than 48 hours. This is because your clinician personally holds the time for you.
Appointments and Cancellations
Live Up Therapy is HIPAA Compliant, meaning that everything you share with your therapist stays with your therapist. There are a few exceptions to that rule that have to do with imminent safety risks. Ask your therapist if you have questions about this.
HIPAA Compliance
Communication
Your therapist will do their best to return your call or text within 24 hours. If you call on a Friday, please allow until Monday for a response.
If you are in an emergency or feeling unsafe, please call 911 or go to your nearest emergency room.
Feel free to reach out to your therapist directly if you would like to schedule an additional or urgent appt. We cannot guarantee these, but understand life happens, and are happy to do our best.